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Shipping & Returns

 

TABLE OF CONTENT


1. Our commitment


2. Our shipping rates


3. Delivery time


4. Our exchange and return policy


1. OUR COMMITMENT


Our products are shipped by Royal Mail, we use a 24 hours track and signed for service. We endeavour to fulfil orders as soon as possible and if ordered before 3pm on weekdays they should leave on the same day and the majority of the time get delivered the next working day.


We are committed to fully satisfy our customers. Find below our exchange and returns guide.


2. OUR SHIPPING RATES


UK shipping rates

 

Weight                        Price

 

Up to 2.5kg      £4.75

2.5kg - 5kg       £9.50

5kg - 7.5kg       £14.25

7.5kg - 10kg     £19.00

10kg - 12.5kg   £23.75

12.5kg - 15kg   £28.50

15kg - 17.5 kg  £33.25

 

 

Zone 1

 

AT, BE, BG, CZ, DK, EE, FI, FR, DE, GI, GR, HU, IT, LV, LT, LU, MC, NL, PL, RO, SL, ES, SE, SK, MT, IE, PT, AL, AD, BY, BA, HR, FO, IS, MK,NO, RU, MD, SM, RS, CH, LI, UA, VA, KZ, KG, UZ, GE, AM, GL, TR, XK, ME, AZ, TJ, TM, SI, CY

 

Weight      Price

 

Up to 999grams        £11.50

1KG and above        £15.00

1.5KG and above     £20.00

2KG and above        £30.00

 

Zone 2

 

BH, CN, HK, IN, IL, JP, KZ, KW, KG, LB, MO, MY, MV, MN, QA, SA, SG, KR, LK, SY, TW, TJ, TH, TR, TM, AE, UZ, VN, NG, ZA, AU, NZ,  CA, US, KN, KY, CR, CU, CW, DM, DO, SV, GL, GD, GP, GT, LC, HT, JM, HN, MQ, MS, NI, MX, PA, VC, PM, PR, US, TC, TT, VG, VI, SX, AR, BO, BR, CL, CO, EC, FK, VE, UY, GF, SR, PE, PY, GY

 

Weight        Price

 

Up to 999grams          £17.50

1KG and above           £25.00

1.5KG and above        £37.50

2KG and above           £50.00

 


3. DELIVERY TIMES


Delivery time for domestic delivery is 1-3 working days.


If you like a faster delivery time or a guaranteed delivery, please state so by adding a comment in the checkout field, or send us a message in the Contact Us page.


Europe


Delivery time for Europe is 3-5 working days for the following countries:


Germany, Netherlands, Luxembourg, Belgium, Denmark France, Republic of Ireland Austria, Monaco, Andorra, Finland, Gibraltar, Greece, Iceland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City (Holy See), Switzerland, Norway, Liechtenstein


Delivery time for these European countries is 7-10 working days :


Belarus, Bulgaria, Bosnia Herzegovina, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Greenland, Hungary, Latvia, Lithuania, Macedonia, Malta, Poland, Romania, Serbia Montenegro, Slovakia, Slovenia, Turkey


PLEASE NOTE DELIVERIES CAN TAKE LONGER DEPENDING ON THE LOCAL POSTAL SERVICE.


If you would like a quicker delivery time, please state so in the checkout field or send us a message in the Contact Us page


Delivery to Canada and United States (all 50 states) 
5-7 working days *


Delivery to Australia 
7-10 working days *


Delivery to Japan 
5-7 working days *


Delivery Hong Kong, India, Indonesia, Korea, New Zealand, Singapore 
7-10 working days *


Delivery to China, Malaysia, Philippines, Taiwan, Thailand 
7-10 working days *


Delivery to Brazil 
7-10 working days *


Delivery to Chile, Colombia, Costa Rica, Mexico, Panama, Peru, Uruguay, Venezuela 
7-10 working days *


Delivery to South Africa 
7-10 working days *


Delivery to Saudi Arabia, United Arab Emirates 
7-10 working days *


Delivery to Bahrain, Egypt, Israel, Kuwait, Qatar, Jordan, Oman 
7-10 working days *


Delivery to Rest Of World 
7-15 working days *


* Note In some regions delivery time may take some days longer than 7-10 working days. If you like a quicker delivery time , please state so in the checkout field, or please send us a message in the Contact Us page.


PLEASE NOTE DELIVERIES CAN TAKE LONGER DEPENDING ON THE LOCAL POSTAL SERVICE.


4. EXCHANGES AND RETURNS


We pride ourselves on the quality of our shoes and accessories and insist that our staff inspect each pair of shoes carefully before packaging and dispatch.


But if for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.

We will always refund or exchange the shoes if they are returned in resellable/perfect condition within 14 days of receiving them. We will not, as a rule, refund the postage back to us unless we have made a mistake or you are exchanging and it has been agreed with us.


Note, if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.


Have you tried it on! If the heel slips, give the shoe a bend, once worn in, the shoe will develop a natural curve. New shoes are rigid and tend to pull at the heel. You should be able to slip a small finger down the back of the heel. Trying the shoes on. Please ensure you try your new shoes on carpet as we cannot accept back soiled, scuffed or worn shoes or worn soles.


HOW TO RETURN YOUR SHOES


1. Print off a returns slip from the bottom of the homepage and fill in the appropriate information.


2. The goods must be returned, with the original dispatch note or a copy or a returns slip. Please use the original or similar protective packaging.


3. The goods must be in the same immaculate condition as they were received in - we cannot accept scuffed/worn-in/damaged goods. (We thus suggest you remain on carpet while trying shoes on)


4. We will exchange full price goods as requested (UK only) or should you wish to cancel your order, we will give you a full refund within 30 days of your cancellation.


5. You have to pay the cost of returning the goods - we recommend a registered/traceable and insured postage, as we cannot be responsible for lost packages.


6. In the case of exchanges (e.g. for size changes) please note that although we ask you to bear the cost of postage back to us, we will pay once for the postage of your replacement shoes back to you (UK ONLY AND FULL PRICE GOODS ONLY) In this way we are, in effect sharing the cost of postage with you for your exchange.


crew-shoes.com 
1A Raven Road 
South Woodford 
London E18 1HB (UK)