Shipping & Returns

TABLE OF CONTENT

1. Our commitment

2. Our shipping rates

3. Delivery time

4. Our exchange and return policy

1. OUR COMMITMENT

Our products are shipped by Royal Mail, you can use a 24 or 48 hour track and signed for service. (This is a aim not a guarantee) You can also use a Special Delivery Service that is guaranteed by 4pm the next working day if ordered on a working day before 3pm. We endeavour to fulfil orders as soon as possible and if ordered before 3pm on weekdays they should leave on the same day and the majority of the time get delivered as specified.

We are committed to fully satisfy our customers. Find below our exchange and returns guide.

2. OUR SHIPPING RATES

UK shipping rates for 24 hour service

Weight Price
 Up to 2.5kg £5.50
 2.5kg - 5kg £9.50
 5kg - 7.5kg £14.25
 7.5kg - 10kg £19.00
 10kg - 12.5kg £23.75
 12.5kg - 15kg £28.50
 15kg - 17.5 kg £33.25

Zone 1

AT, BE, BG, CZ, DK, EE, FI, FR, DE, GI, GR, HU, IT, LV, LT, LU, MC, NL, PL, RO, SL, ES, SE, SK, MT, IE, PT, AL, AD, BY, BA, HR, FO, IS, MK,NO, RU, MD, SM, RS, CH, LI, UA, VA, KZ, KG, UZ, GE, AM, GL, TR, XK, ME, AZ, TJ, TM, SI, CY 

Weight Price
Up to 750g £14.50
750g - 1kg £15.50
1kg - 1.25kg £16.50
1.25kg - 1.5kg £17,50

Zone 2

BH, CN, HK, IN, IL, JP, KZ, KW, KG, LB, MO, MY, MV, MN, QA, SA, SG, KR, LK, SY, TW, TJ, TH, TR, TM, AE, UZ, VN, NG, ZA, AU, NZ,  CA, US, KN, KY, CR, CU, CW, DM, DO, SV, GL, GD, GP, GT, LC, HT, JM, HN, MQ, MS, NI, MX, PA, VC, PM, PR, US, TC, TT, VG, VI, SX, AR, BO, BR, CL, CO, EC, FK, VE, UY, GF, SR, PE, PY, GY

Weight Price
Up to 999grams £17.50
1KG and above £25.00
1.5KG and above £37.50
2KG and above £50.00

3. DELIVERY TIMES

Delivery time for domestic delivery is 1-3 working days.

If you would like a faster guaranteed delivery time please opt for the Special Delivery Service.

Europe

Delivery time for Europe is 3-5 working days for the following countries:

Germany, Netherlands, Luxembourg, Belgium, Denmark France, Republic of Ireland Austria, Monaco, Andorra, Finland, Gibraltar, Greece, Iceland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City (Holy See), Switzerland, Norway, Liechtenstein

Delivery time for these European countries is 7-10 working days :

Belarus, Bulgaria, Bosnia Herzegovina, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Greenland, Hungary, Latvia, Lithuania, Macedonia, Malta, Poland, Romania, Serbia Montenegro, Slovakia, Slovenia, Turkey

PLEASE NOTE DELIVERIES CAN TAKE LONGER DEPENDING ON CLEARING CUSTOMS AND THE LOCAL POSTAL SERVICE.

If you would like a quicker delivery time, please state so in the checkout field or send us a message in the Contact Us page

Delivery to Canada and United States (all 50 states) 
5-7 working days *

Delivery to Australia 
7-10 working days *

Delivery to Japan 
5-7 working days *

Delivery Hong Kong, India, Indonesia, Korea, New Zealand, Singapore 
7-10 working days *

Delivery to China, Malaysia, Philippines, Taiwan, Thailand 
7-10 working days *

Delivery to Brazil 
7-10 working days *

Delivery to Chile, Colombia, Costa Rica, Mexico, Panama, Peru, Uruguay, Venezuela 
7-10 working days *

Delivery to South Africa 
7-10 working days *

Delivery to Saudi Arabia, United Arab Emirates 
7-10 working days *

Delivery to Bahrain, Egypt, Israel, Kuwait, Qatar, Jordan, Oman 
7-10 working days *

Delivery to Rest Of World 
7-15 working days *

* Note In some regions delivery time may take some days longer than 7-10 working days. If you like a quicker delivery time , please state so in the checkout field, or please send us a message in the Contact Us page.

PLEASE NOTE DELIVERIES CAN TAKE LONGER DEPENDING ON CLEARING CUSTOMS AND THE LOCAL POSTAL SERVICE.

4. EXCHANGES AND RETURNS

We pride ourselves on the quality of our shoes and accessories and insist that our staff inspect each pair of shoes carefully before packaging and dispatch.

But if for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.

We will always refund or exchange the shoes if they are returned in resellable/perfect condition within 30 days of receiving them. We will not, as a rule, refund the postage back to us unless we have made a mistake or you are exchanging and it has been agreed with us.

Note, if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.

Have you tried it on! If the heel slips, give the shoe a bend, once worn in, the shoe will develop a natural curve. New shoes are rigid and tend to pull at the heel. You should be able to slip a small finger down the back of the heel. Trying the shoes on. Please ensure you try your new shoes on carpet as we cannot accept back soiled, scuffed or worn shoes or worn soles.

HOW TO RETURN YOUR SHOES

1. Print off a returns slip from the bottom of the homepage and fill in the appropriate information.

2. The goods must be returned, with the original dispatch note or a copy or a returns slip. Please use the original or similar protective packaging.

3. The goods must be in the same immaculate condition as they were received in - we cannot accept scuffed/worn-in/damaged goods. (We thus suggest you remain on carpet while trying shoes on)

4. We will exchange full price goods as requested (UK only) or should you wish to cancel your order, we will give you a full refund within 30 days of your cancellation.

5. You have to pay the cost of returning the goods - we recommend a Royal Mail Signed For Service, as we cannot be responsible for lost packages.

6. In the case of exchanges (e.g. for size changes) please note that although we ask you to bear the cost of postage back to us, we will pay once for the postage of your replacement shoes back to you (UK ONLY AND FULL PRICE GOODS ONLY) In this way we are, in effect sharing the cost of postage with you for your exchange.

crew-shoes.com 
Unit 16 Woodford Trading Estate 
Southend Road Woodford Green IG8 8HF (UK)